Return Policy

Distribution

To send the products to your desired location, we use the ACS service.
This way we ensure safe and fast shipping.
We will make every reasonable effort to ensure the timely delivery of your order.
However, we cannot guarantee that there will be no delays in delivery. In any case, you will be informed immediately about the progress of your order. For further assistance, please contact us, we will be happy to assist you.

Product Return Policy

You can return any product you purchased on our site within 15 days from the delivery date.
Please make sure the goods you are returning are in their original condition.
condition, otherwise it will not be possible to make a return.
Pack the items in the order box (or any rigid cardboard box) and send them back to:

VALANIA
Afroditis 1, Nea Smyrni
171 23 Athens
Greece

Once your package arrives at the warehouse, your return will be processed within 3 to 7 business days.
If your return does not meet the requirements listed above, the package will be sent back to you.
When your return is accepted, your refund will be issued and you will receive a confirmation email.
The time it takes to process a refund may vary depending on the payment method used.

Credit Card: Your bank will reimburse you within 7 business days from the date of the return acceptance confirmation email. The time it takes for the credit to be restored to your account depends on the credit card issuer.
Please note that we cannot refund money to a credit card other than the one used to purchase the product.
Cash on delivery: Your refund will be made via bank transfer to a bank account that must be indicated on the return form.
You will see the refund in your account within 10 business days of the refund confirmation email.

Please note that, in the event of returns, the return shipping costs are your responsibility.